Refund Policy

Every new Duplyfi paid subscription is backed by a 7-day money-back guarantee. If you are not satisfied for any reason within the first 7 calendar days of your paid subscription, we will issue a full refund. No questions asked.

The 7-day window begins on the date your first payment is processed, not the date your free trial ends.

To request a refund, send an email to support@duplyfi.com with the subject line Refund Request. Please include the email address associated with your account. You do not need to provide a reason, though feedback is welcome.

We process refund requests within 1 business day of receipt. Depending on your bank or payment provider, the funds typically appear in your account within 3 to 5 business days after we initiate the refund.

Requesting a refund cancels your subscription immediately. You will lose access to paid features upon confirmation of the refund. If you cancel your subscription without requesting a refund, you retain access until the end of your current billing period.

Refunds are not available in the following circumstances:

• The 7-day window has passed since your first payment
• The request is for a subscription renewal (not the initial purchase period)
• Your account has been suspended or terminated due to a violation of our Terms of Service
• The subscription was purchased as part of a promotional or discounted offer that explicitly excluded the refund guarantee

Subscriptions paid via Cryptomus (cryptocurrency) are eligible for the same 7-day money-back guarantee. Refunds for cryptocurrency payments are issued in the same currency at the exchange rate applicable at the time of the original payment. Processing times for crypto refunds may be longer than credit card refunds.

We ask that you contact us at support@duplyfi.com before initiating a chargeback with your bank. Chargebacks result in additional processing fees and may lead to account suspension. We resolve legitimate disputes promptly and will always honor the terms of this policy.

For refund requests or billing questions, contact us at support@duplyfi.com. We respond to all support emails within 24 hours on business days.