We are here to help. Reach out through the channel that fits your question, and we will get back to you as quickly as possible.
Bug reports, feature requests, and usage questions.
support@duplyfi.comResponse time: Within 24 hours
Data access, deletion, or export requests under GDPR/CCPA.
privacy@duplyfi.comResponse time: Within 30 days (as required by law)
Payments, invoices, and plan changes are handled in your account settings. For refunds, email support@duplyfi.com (see Refund Policy).
Access the customer portal from your account settings.
Use the "Forgot password" link on the sign-in page. You will receive a reset link at your registered email address.
Yes. Deactivate your current device from account settings, then log in on the new device. Device limits depend on your plan: Starter (1), Pro (3), Agency (10).
Manage your subscription through the customer portal, accessible from your account settings. You retain access until the end of your billing period.
Your media files are processed entirely on your local device. Only account and licensing data is stored on our servers.
Yes. Every new paid subscription is backed by a 7-day money-back guarantee. Email support@duplyfi.com within 7 days of your purchase with the subject "Refund Request" — no reason needed. See our Refund Policy for full details.
Looking for detailed guides?
View documentation